Privacy Policy

Effective date: 23rd October 2025

1. Who we are

She Loves Shells is a small UK business creating and selling handmade, one-off shell art designs by Jane Hunt.
Business name: She Loves Shells
Email: [email protected]
Website: https://shelovesshells.co.uk

We respect your privacy and are committed to protecting your personal information in compliance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

2. Information we collect

We collect and process the following personal data:

Contact details: your name, email address, phone number and postal address when you make a purchase or contact us.

Payment details: payments are processed securely by Stripe, who act as our payment processor. We do not store or have access to your full card information.

Website usage data: such as cookies and analytics (if enabled) to understand how visitors use the site.

3. How we use your information

We use your information to:

Process and deliver your orders.

Respond to enquiries or customer service requests.

Maintain our records and accounts.

Send updates about your order or our products (if you’ve opted in).

We will never sell or rent your personal data to third parties.

4. Legal basis for processing

We process your personal data under the following legal bases:

Contract: to fulfil your purchase and deliver your items.

Legitimate interests: to improve our website and handle customer enquiries.

Consent: if you subscribe to marketing emails (you may withdraw consent anytime).

5. Sharing your information

We only share information where necessary for our business operations:

Stripe (payment processing)

Website hosting and analytics providers (to operate and improve the site)
All partners are required to comply with data protection law and only process your data on our behalf.

6. Data retention

We keep order records for up to six years for tax and accounting purposes. Other correspondence is kept only as long as necessary to respond to your enquiry or comply with legal obligations.

7. Your rights

You have the right to:

Access, correct or delete your personal data.

Object to or restrict processing.

Withdraw consent to marketing communications.

Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise your rights, please contact us at [email protected].

8. Cookies

Our website may use cookies to enable site functionality, improve your browsing experience, and analyse traffic. You can manage cookies in your browser settings at any time.

9. Security

We take appropriate steps to protect your personal data using secure connections (SSL) and trusted service providers.

10. Updates to this policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.